Refund policy

We want you happy with your Jawnz. If something is not right, you have 15 days from the day your order is delivered to request a return.

To be eligible, the item must be unworn, unwashed, and in the same condition you received it.

How to start a return

Email hamiljawnz@gmail.com with your order number and a photo of the item. We will reply with return instructions. Items sent back without requesting a return first cannot be accepted.

Return shipping

Return shipping is paid by the customer, unless the item arrived damaged or we sent the wrong thing.

Damaged or wrong items

Check your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, contact us within 15 days of delivery and we will make it right at no cost to you.

Refunds

Once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Original shipping charges are not refunded. Your bank or card issuer may take additional time to post the credit.

Made by hand

Every piece is cut and sewn one at a time. Small variations in pattern placement, color, and measurement are part of how they are made and are not considered defects.

Questions

Email hamiljawnz@gmail.com and we will get back to you.